123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Car Rental District Manager
SUMMARY: Exceptionally gifted Car Rental Manager with over ten years experience in performing the day-to-day operations of company's locations; organizing and directing all activities relating to the rental and servicing of company's vehicles in a high volume airport environment.
Summary of Qualifications
Strong leadership and management skills.
Remarkable supervisory experience in vehicle rental industry.
Excellent knowledge of general business needed to successfully lead a large airport location.
Excellent management skills.
Profound ability to provide direction and support to a large number of staff.
Strong organizational and analytical skills to track all appropriate operational measures and to analyze and forecast operational performance results.
Exceptionally strong communication and presentation skills (both written and oral).
Uncommon interpersonal and coaching skills.
Immense ability to interact with both internal and external customers at all levels.
Profound ability to manage and motivate staff in a team environment.
Possession of valid driver's license and excellent driving record.
Metro Car Rental Service Inc., Minneapolis, MN 2002 - Present
City Station Manager
Direct and control the activities performed by the fleet distribution function while reviewing and evaluating the availability of fleet vehicles.
Oversee activities by directing and controlling the maintenance, repair and/or recondition fleet vehicles and ensure all quality assurance standards are maintained at the location.
Partner with corporate sales and marketing functions to develop sales policies, long-range sales objectives and marketing plans for the location.
Build and maintain professional relationships with local business organizations and governmental agencies to enhance organizational goals.
Hire, supervise, train, develop and motivate the performance of managers and employee staff; resolve customer complaints, union and labor issues for the assigned location.
Metro Car Rental Service Inc., Minneapolis, MN 2000 - 2002
City Station Assistant Manager
Maximized incremental sales, walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation.
Ensured clean vehicles, a full ready line with proper car mix and sound specialty car management.
Managed quick rent/emerald club process to minimize line waits and promote fast, friendly service.
Maintained brand identity throughout the operation.
Ensured all marketing programs are delivered completely and effectively throughout the location.
Managed gate agents, delegated responsibilities, empowered associates to make decisions.
Maintained a neat, clean and efficient work environment at all times.
Metro Car Rental Service Inc., Minneapolis, MN 1998 - 2000
City Station Supervisor
Implemented processes and procedures; ensured processes are followed and identified areas for improvement.
Met monthly collection goals.
Managed all associates; schedules, performance and reviews.
Handled customer and corporate issues with a quick response time.
Responded to corporate wide e-mail requests regarding questionable files and responded to all voicemail messages within 24 hours.
Monitored file count per recovery specialist weekly to ensure file count is no more than 400 files.
Checked weekly reports on recovery specialists.
Provided written feedback to recovery specialists on files that are not up to standard.
Audited associate workflow for accuracy and collection potential.
Audited diaries and ensured calls are being made according to procedures.
Audited recovery specialists' files on a monthly basis; twenty files per associate by the 10th of the month.
Audited phone calls to ensure calls are being handled effectively and expediently.
Audited files for preparation for collections and code in the system.
Reviewed collection files to verify current and sent weekly to outside vendors.
Notified the Assistant Manager of damage recovery operations of any breakdown on procedures.
Discussed negative trends in the market (i.e. bad rentals, employee losses, etc.) and developed counter-measures with the regional and corporate management teams.
Metro Car Rental Service Inc., Minneapolis, MN 1996 - 1998
Sales Rental Agent
Greeted customers, completed necessary rental or parking information, disclosed rates, terms and conditions of rental and obtained customer signatures while using effective sales techniques to encourage customers to utilize service options.
Received telephone calls and handled customer-related issues; directed other phone calls to appropriate personnel and took messages.
Completed, reviewed and submitted various reports to supervisor.
Maintained and updated rental agreement files; contacted and notified customers of overdue rental vehicles and inquired as to the expected date of return; processed rental extensions.
Balanced money in counter drawers, retrieved amount of money collected during shift, completed deposit slip and placed money in safe.
Entered and maintained information in location logs.
Maintained cleanliness of the rental office area and performed associated custodial duties.
Completed car exchange requests in computer system.
Communicated with bus drivers via two-way radio to coordinate the pick-up and delivery of customers.
Perform related responsibilities as assigned or required.
Education and Professional Training
Bachelor of Science Degree in Business Administration University of New York, NY (1996)