Airline Customer Service Representative Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Seven years experience.
• Exceptional ability to read and comprehend simple instructions, short correspondence, and memos.
• Immense ability to write simple correspondence.
• Profound ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Uncommon ability to learn the aviation phonetic alphabet and hear and speak numerical sequences clearly and effectively over a two-way radio system.
• Strong ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Remarkable ability to compute rate, ratio, percent and area.
• Immensely detail oriented.
• Strong ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Exceptional ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge of aviation/airport operations.
• Excellent people skills and a positive working attitude.
• Deep understanding of computers, including basic keyboard/data entry skills.

• Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.
• Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
• Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
• Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
• Provide assistance to passengers in need and directing pedestrian traffic.
• Comply with all Flight 7/other airlines' operating and safety procedures and policies.
• Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
• Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
• Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
• Marshal aircraft, load/unload and sort luggage/cargo.
• Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
• Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
• Report cargo and passenger boarding on flight.
• Clean aircraft cabins and some exterior surfaces, company facilities and potable water carts and cabinets.
• Service aircraft lavatory waste tanks.
• De-icing aircraft.
• Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
• Stock aircraft with commissary supplies.
• Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.
• Perform additional functions (essential or otherwise) which may be assigned from time to time
• Assist with on the job training of new employee.

• Answered phones and respond to customer requests.
• Sold product and placed customer orders in computer system.
• Provided customers with product and service information.
• Upsold products and services.
• Transferred customer calls to appropriate staff.
• Identified, researched, and resolved customer issues using the computer system.
• Followed-up on customer inquires not immediately resolved.
• Completed call logs and reports.
• Researched billing issues.
• Researched misapplied payments.
• Recognized, documented and alerted the supervisor of trends in customer calls.
• Recommended process improvements.
• Provided on-the-job training for new employees.
• Generated customer thank you letters.
• Performed other duties as assigned.

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