Airline Customer Service Representative Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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Objective:   Seek the Position of Airline Customer Service Representative

SUMMARY:   Highly Gifted Airline Customer Service Representative with huge background in working in a fast-paced airport environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties.

Summary of Qualifications

  • Seven years experience.
  • Exceptional ability to read and comprehend simple instructions, short correspondence, and memos.
  • Immense ability to write simple correspondence.
  • Profound ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Uncommon ability to learn the aviation phonetic alphabet and hear and speak numerical sequences clearly and effectively over a two-way radio system.
  • Strong ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Remarkable ability to compute rate, ratio, percent and area.
  • Immensely detail oriented.
  • Strong ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Exceptional ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Thorough knowledge of aviation/airport operations.
  • Excellent people skills and a positive working attitude.
  • Deep understanding of computers, including basic keyboard/data entry skills.

Professional Experience

Flight 7 Airline Inc., Minneapolis, MN          2002 - Present

Customer Service Representative
  • Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.
  • Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
  • Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
  • Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
  • Provide assistance to passengers in need and directing pedestrian traffic.
  • Comply with all Flight 7/other airlines' operating and safety procedures and policies.
  • Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
  • Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
  • Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
  • Marshal aircraft, load/unload and sort luggage/cargo.
  • Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
  • Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
  • Report cargo and passenger boarding on flight.
  • Clean aircraft cabins and some exterior surfaces, company facilities and potable water carts and cabinets.
  • Service aircraft lavatory waste tanks.
  • De-icing aircraft.
  • Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
  • Stock aircraft with commissary supplies.
  • Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.
  • Perform additional functions (essential or otherwise) which may be assigned from time to time
  • Assist with on the job training of new employee.

TalkMore Centre Inc., Minneapolis, MN            1998 - 2002

Call Centre Customer Service Representative
  • Answered phones and respond to customer requests.
  • Sold product and placed customer orders in computer system.
  • Provided customers with product and service information.
  • Upsold products and services.
  • Transferred customer calls to appropriate staff.
  • Identified, researched, and resolved customer issues using the computer system.
  • Followed-up on customer inquires not immediately resolved.
  • Completed call logs and reports.
  • Researched billing issues.
  • Researched misapplied payments.
  • Recognized, documented and alerted the supervisor of trends in customer calls.
  • Recommended process improvements.
  • Provided on-the-job training for new employees.
  • Generated customer thank you letters.
  • Performed other duties as assigned.


High School Diploma (1998)

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