123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Airline Customer Service Representative
SUMMARY: Highly Gifted Airline Customer Service Representative with huge background in working in a fast-paced airport environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties.
Summary of Qualifications
Seven years experience.
Exceptional ability to read and comprehend simple instructions, short correspondence, and memos.
Immense ability to write simple correspondence.
Profound ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Uncommon ability to learn the aviation phonetic alphabet and hear and speak numerical sequences clearly and effectively over a two-way radio system.
Strong ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Remarkable ability to compute rate, ratio, percent and area.
Immensely detail oriented.
Strong ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Exceptional ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Thorough knowledge of aviation/airport operations.
Excellent people skills and a positive working attitude.
Deep understanding of computers, including basic keyboard/data entry skills.
Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities.
Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
Provide for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the air operations area in use by Flight 7 Airline.
Provide assistance to passengers in need and directing pedestrian traffic.
Comply with all Flight 7/other airlines' operating and safety procedures and policies.
Provide information, reservations and ticketing services to customers at Company ticket and gate counters.
Provide information, acceptance, security pricing, documentation and handling services to cargo customers at Flight 7 locations.
Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
Marshal aircraft, load/unload and sort luggage/cargo.
Operate machinery (tugs, push-back equipment, commissary trucks, lavatory and water carts, etc.)
Refuel and clean ground equipment, and remove (FOD) debris from tarmac.
Report cargo and passenger boarding on flight.
Clean aircraft cabins and some exterior surfaces, company facilities and potable water carts and cabinets.
Service aircraft lavatory waste tanks.
Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
Stock aircraft with commissary supplies.
Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate supervisor.
Perform additional functions (essential or otherwise) which may be assigned from time to time
Assist with on the job training of new employee.
TalkMore Centre Inc., Minneapolis, MN 1998 - 2002
Call Centre Customer Service Representative
Answered phones and respond to customer requests.
Sold product and placed customer orders in computer system.
Provided customers with product and service information.
Upsold products and services.
Transferred customer calls to appropriate staff.
Identified, researched, and resolved customer issues using the computer system.
Followed-up on customer inquires not immediately resolved.
Completed call logs and reports.
Researched billing issues.
Researched misapplied payments.
Recognized, documented and alerted the supervisor of trends in customer calls.