AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Administrative Services Manager
SUMMARY: Highly gifted Administrative Services Manager with huge background in department-wide management of a major, centrally managed and supervised administrative support function.
Summary of Qualifications
Over twelve years experience.
Thorough knowledge of the principles, practices, and current developments of public administration including governmental budgeting, financial management, human resources, management, data processing systems/operations, procurement and records management.
Considerable knowledge of the applicable state and federal laws, rules and regulations.
Sound working knowledge of the department's programs.
Excellent ability to assume and delegate responsibility and authority, including planning and organizing workloads, directing and supervising professional and technical staff.
Strong ability to formulate short and long range plans to accomplish department goals.
Exceptional ability to develop accurate budget projections with subsequent administration and control of expenditures.
Uncommon ability to prepare and present comprehensive reports and recommendations on issues, legislation, policy and procedures, etc.
Exceptional ability to develop and manage a complex administrative/management program.
Sound ability to establish and maintain effective relationships and communications with diverse public and private contacts.
Remarkable ability to direct, coordinate and supervise staff at all levels in an agency.
Assist the director in performing short and long range planning to achieve department goals and objectives.
Establish, evaluate, direct and coordinate department-wide operating procedures and internal controls for the assigned administrative support function; provide guidance and training and approve the work plans of subordinate managers to assure accomplishment of the department's mission and compliance with appropriate administrative policies and procedures.
Directly supervise professional and supervisory positions within the functional area; exercise independent judgment in appointing, promoting, transferring, suspending, discharging and adjudicating grievances of subordinates.
Provide the director responsible for all department administrative functions with detailed reports, audits and recommendations concerning the assigned function.
Conduct research, evaluate, draft and implement policies and procedures governing departmental practice of the assigned function; review pertinent statutes and regulations, draft and recommend new or revised provisions.
Direct development of statistical information for use in planning and analyzing operational needs; determine the need for and conduct, directly or through subordinates, program audits; implement corrective action when required.
Function as an approving or certifying officer for administrative activities such as financial, procurement and personnel action documents.
Zantel Corporation, Minneapolis, MN 1998 - 2002
Administrative Services Supervisor
Supervised, oversaw, and performed clerical and administrative support tasks.
Managed and supervised work-flow and activities of department support staff; evaluated staff and created a work environment conducive to creativity and teamwork; established work procedures and standards to improve efficiency and effectiveness of assigned operations.
Prepared expenditure forecasts and revenue projections for assigned programmatic areas; managed the budget and expenditure process; supervised support staff engaged in budget monitoring and purchasing; recommended establishment of fees and charge-backs to attain desired revenue; monitored revenue.
Managed vendors and vendor contracts; ensured performance expectations are met; took corrective action when required; oversaw scheduling and customer contacts; prepared proposal requests and bids as needed; ensured that Federal, State and local laws, policies and procedures are maintained and met; recommended changes to policies and procedures; ensured staffing training and development of program area requirements.
Managed the input, update and design of a specific systems area; oversaw support staff engaged in systems updates; coordinated with Information Services staff to trouble-shoot enterprise-wide systems problems; worked with vendors to acquire, update and troubleshoot program-specific systems; maintained and updated relational databases and generated reports.
Conducted high-level, complex analyses; compiled and interpreted statistical, demographic and performance target data; analyzed business process and workflow and recommended improvements and enhancements.
Served as project manager for special, ongoing or ad hoc projects in risk, human resources, systems, or fiscal operations,
Zantel Corporation, Minneapolis, MN 1994 - 1998
Administrative Clerk
Performed data entry such as personnel actions, timesheets, budget and MMS into standard automated programs.
Performed transmission of payroll files.
Prepared preprint change forms.
Reviewed required documents to process payments.
Prepared procurement documents using mandated computer programs.
Education and Professional Training
Bachelor Degree in Business Administration, New York University, NY (1994)
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