AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Adjustment Clerk
SUMMARY: Highly reliable and resourceful Adjustment Clerk with huge background researching customer complaints and making necessary adjustments and recommendations to resolve issues.
Summary of Qualifications
Seven years experience.
Excellent communication skill.
Exceptional ability to use the keyboard.
Uncommon troubleshooting ability.
Strong math skills.
Remarkable knowledge of word processing, spreadsheet and database software applications.
Strong knowledge of commonly-used concepts, practices, and procedures within a particular field.
Profound ability to rely on instructions and pre-established guidelines to perform the functions of the job.
Investigate customer complaints about merchandise, service, billing, or credit rating.
Examine records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converse or correspond with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint.
Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors.
Notify customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill.
Recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature.
Examine merchandise to determine accuracy of complaint.
Follow up on recommended adjustments to ensure customer satisfaction.
Key information into computer to obtain computerized records.
Trace missing merchandise.
Investigate overdue and damaged shipments or shortages in shipments for common carrier.
Reviewed network adjustment reports and processed adjustments through available network adjustment systems ensuring compliance with rules and timelines.
Ensured all adjustments were processed daily.
Provided support for research and resolution of discrepancies related to reconciliation of networks.
Provided exception adjustment detail to credit unions daily via e-mail or fax.
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