Customer Service – Interview Questions


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Interview Question: How do you handle negative feedback from very angry clients? How do you respond to him/her?
Interview Answer Guide: Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.

Interview Question: Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
Interview Answer Guide: Candidate should want to put in the extra effort to provide better and more complete service to customers.

Interview Question: Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Interview Answer Guide: Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.

Interview Question: you ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed?  If so, tell me more.
Interview Answer Guide: Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.

Interview Question: Can you explain how you contact or initiate communications with customers?
Interview Answer Guide: Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.

Interview Question: If you had to turn down a request from a valued client, what would you do?
Interview Answer Guide: Be well-mannered; try to explain the situation to the client; adhere to company’s policies; try to remain reliable to customer.

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