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Dear Dwayne:
This month marks your 20th year with United Carolton—20 years of hard work and commitment to keeping our customers happy.
To commemorate your long-term service, we are shipping to your home a painting of the local landscape by artist Harold Pitone. We hope that every time you, your family, and your friends look at the painting, you will think fondly of your years spent here together, and that your work life will be a big part of that sense of contentment.
This gift represents only a small sense of the gratitude we feel for your loyalty through the years. You have contributed greatly to our customer service department, keeping our records up-to-date, handling the phone so capably, and coordinating our work schedules so customer repairs are completed on time and as promised.
You are United Carolton to the customer. Your work has kept us in business these many years, and we hope to have you with us for many more.
Sincerely,
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