Free Sample Letters - Human Relations - Commendations - Response to Commendation - Guidelines

Responding to Commendations

Guidelines and Alternate Phrases

Acknowledge your pleasure in receiving the commendation.

Thank you for letting us know of the exceptional service you received in our hotel.

We are so pleased you received your merchandise on time and at a reasonable cost. As you noted in your letter, Jeff Herman cares about customer service.

We appreciate so much your time in dropping us a note about how well Mark Jones took care of cleaning your damaged apartment last week.

This morning’s mail brought your letter and a smile to our face.

How nice of you to write and let us know of the manner in which Nell Johnson has been servicing your account. She’s been with our organization for 12 years, and her comprehensive knowledge of the business certainly works to the client’s advantage.

Commendations such as yours of Margaret Frazier’s help on the Boyton property certainly contribute to management’s morale in our slowing economy.

Thank the reader for taking the time and making the effort to let you know about the exceptional service.

Your letter took time, and we appreciate your letting us know of your experience here.

Your effort in dropping us the nice letter is appreciated.

Thank you for writing to let us know how we’re performing.

Feedback such as yours—though time-consuming for you—is an invaluable part of our staff training. Thank you so much.

We appreciate your time in writing. Although we want our excellent service to be commonplace here, we do appreciate knowing our customers recognize the extra efforts.

Promise to pass on the comments if they were intended for subordinates or other colleagues.

We will let Mr. Hartford know of your letter.

We will pass on your comments to both of the employees involved.

Thanks to you, they will have a nice day when we call them in to commend them on the effort you mentioned in your letter.

Such letters in their personnel files mean a great deal at review time.

We like to reward our employees for looking after the customer’s needs in an exceptional way. Your letter helps us take note of these efforts.

We have mentioned your comments in this week’s staff meeting. Be assured they were meaningful and much appreciated by those involved.