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Dear Ms. Monroe:
I received your letter about Gustavus Emory’s actions on the TRAB project in Miami last month. We agree with you wholeheartedly that he has accomplished much in a very demanding and critical situation. Yes, he was entirely responsible for the success of the work, and we have placed your letter of commendation in his personnel file.
We also want to take this opportunity to thank you for writing to let us know how the community feels about the completion of this project. Those displeased are always most vocal in their complaints, and the “average” citizen tends to be silent when things are going well. Thank you for voicing your support. Our day will be brighter because you wrote.
Sincerely,
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