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Dear Mr. Contee:
Last week while Mrs. Smith and I were staying at your hotel, we received exceptional service from Ms. Tanya Maskoff, your director of housekeeping. We had a last-minute pressing problem she solved very efficiently and at a very odd hour with a very helpful attitude.
My work takes me around the world quite often, and such a customer-oriented attitude is not at all common. I wanted to let you know we appreciated Ms. Maskoff’s efforts.
Sincerely,
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