Replying Positively to Suggestions
Guidelines and Alternate Phrases
Express appreciation for the suggestion, initiative, and interest shown.
We appreciate your interest in writing to us.
Thank you for taking the time to put your ideas on paper for us.
We appreciate your initiative in suggesting a change in upholstery fabrics for our interiors.
We always enjoy hearing from our customers, and your letter was no exception. Your suggestion for the new plants around the building has merit in a climate such as ours.
State what action you plan to take on a good suggestion.
Let me forward your idea to the responsible manager and she will be in touch shortly.
Summarize the benefits gained and your appreciation for a suggestion you can use.
We think this idea should save us almost $10,000 next year alone. We commend you for this farsightedness.
You are so right in your analysis of the situation. We can certainly count on at least an extra hour’s productive time each day. We appreciate your calling the matter to our attention.
We will not lose sight of what you have contributed to the company in a way that you have probably considered “a small matter.” We don’t. It’s an excellent idea, and you deserve much credit for this.
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