Company Name or Letterhead
Address
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Date
Addressee
Address
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Dear Mr. Benton:
Thank you for writing us about changing our operations to remain open for 24 hours a day. The idea has come up for discussion from time to time, but we have never been quite able to measure the customer’s need for such coverage. You raise some provocative points in your letter, however, and we definitely plan to give the round-the-clock scheduling more careful attention. In fact, we are now toying with the idea of sending out a questionnaire in our monthly statements to find out more ways we can improve services to our customers.
We take your letter as a welcome show of loyalty and interest. Thank you for letting us hear how we can better meet your needs.
Cordially,
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