Memorandum
TO:
FROM:
DATE:
SUBJECT: New Procedures for Reporting Flow-Computer Failures
Because of the 15 additional computers to be installed this year, verbal reports of failures are no longer adequate to keep records up-to-date in our headquarters office or to ensure proper maintenance. Therefore, we have established the following procedures for reporting on failures. Use the enclosed Flow Computer Inspection (FCI) form for developing this information.
Please note we have outlined the steps to be taken even before you attempt to get the computer up and running and report the failure to headquarters:
Steps to Get Computer Up and Running
(Note: If another employee is present, ask him or her to witness your inspection and cold start.)
1. Check CRT and note what is being displayed on the entire screen (Item 3 on the form).
2. If a request for programming is on the screen, note the date and time being displayed. Then record the actual date and time (Item 4 on the form).
3. If the screen is locked on any other display, note which display, along with the date and time being displayed (Item 5 on the form).
4. Note whether the clock or computer is running (Item 6 on the form).
5. Go through a cold start. If the computer cannot be restarted at this time, check all voltages supplied to the cards (Item 8 on the form).
6. When the computer is running, complete the remainder of the information on the FCI form. If you cannot start the computer, call headquarters and wait for further instructions.
Steps for Making Verbal Report and Submitting Flow-Computer Inspection Form
1. Call the clerk at extension 4489 to report the failure, being prepared to give the information you have recorded on the FCI form.
2. Record the failure on the log kept at your site.
3. Send the original FCI form and a printout at the time of the failure to Bob Duffy in Fort Worth. Make sure the printout contains a variable dump. This variable dump will help us to verify the constants being used in the volume calculation and possibly to locate past incorrect entries. Keep the pink copy for your records. Give the green copy to the inspection witness (if one was present at the time you attempted to restart the computer).
We have attached a sample completed form reporting the last failure at your site. If you have any questions about the reporting procedure or form, call us (ext. 4884).
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