Refusing Information
Guidelines and Alternate Phrases
Begin on a neutral or positive note.
We received your letter asking about the nature of our bidding process.
Thank you for your letter inquiring about our legal difficulties with Norman Raymond International.
Explain why you cannot send the requested information.
The information has not been compiled at this time.
The information is not in a readily accessible form that would be appropriate for mailing outside the organization.
Because some of the information is rather sensitive to our clients, we do not want to jeopardize client relationships by sending these documents outside our firm.
We used to provide these maps to our customers, but the cost of mailing over 150,000 copies annually has become prohibitive. We hope you understand.
Decline to provide the information in a courteous, positive tone.
Offer to meet the requester’s needs in another way.
Please write us again if we can help you in another way.
Perhaps we can help you the next time.
Thank you for writing. Let us know if we can provide anything further in the way of specification sheets.
Let us know if we have overlooked another piece of information that may help you with your study.
Is there some other way we can assist you?
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