Providing Information
Guidelines and Alternate Phrases
Thank the reader for the inquiry.
We are glad to learn of your interest in our products.
Thank you for letting us know of your specific needs. We are happy, of course, to supply you with the information you need.
Thank you for your interest in our bidding procedures.
We are pleased to receive your letter asking for information about local distributors.
Mention immediately the information you are providing.
We are pleased to enclose....
We are mailing you separately....
Shortly, you will be receiving....
Today I have mailed....
Mention anything you can’t send and explain why.
Such information is confidential and, therefore, not available for distribution.
We regret we cannot also include the list of stockholders participating in this venture, but the information is quite confidential, as you might understand.
We regret we simply do not have the available staff to research the kind of information you need.
Although we would like to provide this information to all our vendors, the cost is quite prohibitive.
The other information, I’m afraid, is simply not available to me. I’m sorry.
Offer to help the requester in some other way. What information can you provide? Can you refer the requester to someone else who may be able to help?
I’m forwarding your request to Joe Bitten, hoping he may be able to answer your last two questions.
In an attempt to give you at least a partial answer, I’ve enclosed....
Express appreciation and invite further inquiries if that is appropriate.
Let us know if this doesn’t answer your questions fully. Thank you for asking.
Thank you for giving us the opportunity to provide the information upon which you can make a decision. We hope to hear from you again soon.
I hope this helps. Thank you for your letter and feel free to write again.
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