Transportation Attendants, Except Flight Attendants and Baggage Porters

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Serve food and beverages.

• Distribute sports and game equipment, magazines, newspapers, pillows, blankets, and other items to passengers and guests.

• Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.

• Inspect kitchens and dining areas to ensure adherence to sanitation requirements.

• Transport baggage or coordinate transportation between assigned rooms, terminals, and/or platforms.

• Adjust window shades and seat cushions at the request of passengers.

• Determine and/or facilitate seating arrangements.

• Provide customers with information on routes, gates, prices, timetables, and/or terminals and concourses.

• Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.

• Collect fares from passengers and provide change in return.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Geography
  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Law and Government
  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

• Telecommunications
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Skills

Browse Skills

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Service Orientation
  Actively looking for ways to help people.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Instructing
  Teaching others how to do something.

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Operation Monitoring
  Watching gauges, dials, or other indicators to make sure a machine is working properly.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Far Vision
  The ability to see details at a distance.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

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Work Activities

Browse Work Activities

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Judging the Qualities of Things, Services, or People
  Assessing the value, importance, or quality of things or people.

• Evaluating Information to Determine Compliance with Standards
  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

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Work Context

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• In an Enclosed Vehicle or Equipment
  How often does this job require working in a closed vehicle or equipment (e.g., car)?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Spend Time Sitting
  How much does this job require sitting?

• Consequence of Error
  How serious would the result usually be if the worker made a mistake that was not readily correctable?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Outdoors, Exposed to Weather
  How often does this job require working outdoors, exposed to all weather conditions?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Integrity
  Job requires being honest and ethical.

• Persistence
  Job requires persistence in the face of obstacles.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

Browse Work Values

• Social Service
  Workers on this job have work where they do things for other people.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Security
  Workers on this job have steady employment.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Activity
  Workers on this job are busy all the time.

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