Training and Development Specialists

Conduct training and development programs for employees.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.

• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.

• Develop alternative training methods if expected improvements are not seen.

• Coordinate recruitment and placement of training program participants.

• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.

• Monitor, evaluate and record training activities and program effectiveness.

• Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.

• Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.

• Offer specific training programs to help workers maintain or improve job skills.

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Job Zone

• Name: Job Zone Four: Considerable Preparation Needed

• Experience: A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

• Education: Most of these occupations require a four - year bachelor's degree, but some do not.

• Job training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

• Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.

• Svp range: (7.0 to < 8.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Skills

Browse Skills

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking
  Talking to others to convey information effectively.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Instructing
  Teaching others how to do something.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Service Orientation
  Actively looking for ways to help people.

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Abilities

Browse Abilities

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Fluency of Ideas
  The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

• Originality
  The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

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Work Activities

Browse Work Activities

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Training and Teaching Others
  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Thinking Creatively
  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

• Developing Objectives and Strategies
  Establishing long-range objectives and specifying the strategies and actions to achieve them.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Coaching and Developing Others
  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provide Consultation and Advice to Others
  Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

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Work Context

• Telephone
  How often do you have telephone conversations in this job?

• Electronic Mail
  How often do you use electronic mail in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Coordinate or Lead Others
  How important is it to coordinate or lead others in accomplishing work activities in this job?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Letters and Memos
  How often does the job require written letters and memos?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

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Interests

Browse Interests

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

• Integrity
  Job requires being honest and ethical.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values

Browse Work Values

• Working Conditions
  Workers on this job have good working conditions.

• Authority
  Workers on this job give directions and instructions to others.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Achievement
  Workers on this job get a feeling of accomplishment.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Responsibility
  Workers on this job make decisions on their own.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Social Service
  Workers on this job have work where they do things for other people.

• Creativity
  Workers on this job try out their own ideas.

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