Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Prepare work schedules for staff.

• Quote unit exchange rates, following daily international rate sheets or computer displays.

• Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

• Issue checks to bond owners in settlement of transactions.

• Perform clerical tasks such as typing, filing, and microfilm photography.

• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

• Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

• Compute financial fees, interest, and service charges.

• Carry out special services for customers, such as ordering bank cards and checks.

• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Law and Government
  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Skills

Browse Skills

• Service Orientation
  Actively looking for ways to help people.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Mathematics
  Using mathematics to solve problems.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Speaking
  Talking to others to convey information effectively.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Time Management
  Managing one's own time and the time of others.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

Browse Abilities

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Number Facility
  The ability to add, subtract, multiply, or divide quickly and correctly.

• Perceptual Speed
  The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

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Work Activities

Browse Work Activities

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Evaluating Information to Determine Compliance with Standards
  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Processing Information
  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

• Interacting With Computers
  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Documenting/Recording Information
  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Work Context

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Telephone
  How often do you have telephone conversations in this job?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Importance of Repeating Same Tasks
  How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

• Spend Time Making Repetitive Motions
  How much does this job require making repetitive motions?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Physical Proximity
  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

• Impact of Decisions on Co-workers or Company Results
  How do the decisions an employee makes impact the results of co-workers, clients or the company?

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Interests

Browse Interests

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Integrity
  Job requires being honest and ethical.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values

Browse Work Values

• Working Conditions
  Workers on this job have good working conditions.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Security
  Workers on this job have steady employment.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Social Service
  Workers on this job have work where they do things for other people.

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