Stock Clerks, Sales Floor

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Clean display cases, shelves, and aisles.

• Receive, open, unpack and issue sales floor merchandise.

• Stamp, attach, or change price tags on merchandise, referring to price list.

• Transport packages to customers' vehicles.

• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Pack customer purchases in bags or cartons.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Compare merchandise invoices to items actually received to ensure that shipments are correct.

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Job Zone

• Name: Job Zone One: Little or No Preparation Needed

• Experience: No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

• Education: These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

• Job training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

• Examples: These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Svp range: (Below 4.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

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Skills

Browse Skills

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Coordination
  Adjusting actions in relation to others' actions.

• Speaking
  Talking to others to convey information effectively.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Instructing
  Teaching others how to do something.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Service Orientation
  Actively looking for ways to help people.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Extent Flexibility
  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Trunk Strength
  The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Category Flexibility
  The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

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Work Activities

Browse Work Activities

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Performing General Physical Activities
  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Controlling Machines and Processes
  Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Training and Teaching Others
  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

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Work Context

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Spend Time Standing
  How much does this job require standing?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  How much does this job require using your hands to handle, control, or feel objects, tools or controls?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Spend Time Walking and Running
  How much does this job require walking and running?

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Interests

Browse Interests

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Integrity
  Job requires being honest and ethical.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values

Browse Work Values

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Activity
  Workers on this job are busy all the time.

• Independence
  Workers on this job do their work alone.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Security
  Workers on this job have steady employment.

• Working Conditions
  Workers on this job have good working conditions.

• Advancement
  Workers on this job have opportunities for advancement.

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