Social and Community Service Managers

Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Direct fundraising activities and the preparation of public relations materials.

• Implement and evaluate staff training programs.

• Represent organizations in relations with governmental and media institutions.

• Recruit, interview, and hire or sign up volunteers and staff.

• Speak to community groups to explain and interpret agency purposes, programs, and policies.

• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

• Research and analyze member or community needs to determine program directions and goals.

• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

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Job Zone

• Name: Job Zone Four: Considerable Preparation Needed

• Experience: A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

• Education: Most of these occupations require a four - year bachelor's degree, but some do not.

• Job training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

• Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.

• Svp range: (7.0 to < 8.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Sociology and Anthropology
  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Therapy and Counseling
  Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Skills

Browse Skills

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking
  Talking to others to convey information effectively.

• Instructing
  Teaching others how to do something.

• Service Orientation
  Actively looking for ways to help people.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

Browse Abilities

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Fluency of Ideas
  The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Thinking Creatively
  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Coordinating the Work and Activities of Others
  Getting members of a group to work together to accomplish tasks.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Work Context

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Telephone
  How often do you have telephone conversations in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Electronic Mail
  How often do you use electronic mail in this job?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Coordinate or Lead Others
  How important is it to coordinate or lead others in accomplishing work activities in this job?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

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Interests

Browse Interests

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Integrity
  Job requires being honest and ethical.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Persistence
  Job requires persistence in the face of obstacles.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

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Work Values

Browse Work Values

• Security
  Workers on this job have steady employment.

• Social Service
  Workers on this job have work where they do things for other people.

• Activity
  Workers on this job are busy all the time.

• Autonomy
  Workers on this job plan their work with little supervision.

• Achievement
  Workers on this job get a feeling of accomplishment.

• Authority
  Workers on this job give directions and instructions to others.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Achievement-Mean Extent
  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Ability Utilization
  Workers on this job make use of their individual abilities.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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