Slot Key Persons

Coordinate/supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.

tasks jobzones knowledge skills abilities work_activities work_context work_styles

Tasks

• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

• Coordinate and oversee the work of slot department workers, including change runners and slot technicians.

• Answer patrons' questions about gaming machine functions and payouts.

• Exchange currency for customers, converting currency into requested combinations of bills and coins.

• Record the specifics of malfunctioning machines and document malfunctions needing repair.

• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

• Reset slot machines after payoffs.

• Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.

• Respond to and resolve patrons' complaints.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Mechanical
  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

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Skills

Browse Skills

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Service Orientation
  Actively looking for ways to help people.

• Time Management
  Managing one's own time and the time of others.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Coordination
  Adjusting actions in relation to others' actions.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Auditory Attention
  The ability to focus on a single source of sound in the presence of other distracting sounds.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

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Work Activities

Browse Work Activities

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Evaluating Information to Determine Compliance with Standards
  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Work Context

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

• Physical Proximity
  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Deal With Unpleasant or Angry People
  How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

• Spend Time Standing
  How much does this job require standing?

• Spend Time Walking and Running
  How much does this job require walking and running?

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Work Styles

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Integrity
  Job requires being honest and ethical.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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