Service Station Attendants

Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Operate car washes.

• Provide customers with information about local roads and highways.

• Test and charge batteries.

• Clean windshields, and/or wash and wax vehicles.

• Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs and headlamps.

• Grease and lubricate vehicles or specified units, such as springs, universal joints, and steering knuckles, using grease guns or spray lubricants.

• Maintain customer records and follow up periodically with telephone, mail, or personal reminders of service due.

• Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.

• Clean parking areas, offices, restrooms, and equipment, and remove trash.

• Sell prepared food, groceries, and related items.

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Job Zone

• Name: Job Zone One: Little or No Preparation Needed

• Experience: No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

• Education: These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

• Job training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

• Examples: These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Svp range: (Below 4.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Mechanical
  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Skills

Browse Skills

• Speaking
  Talking to others to convey information effectively.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Instructing
  Teaching others how to do something.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Troubleshooting
  Determining causes of operating errors and deciding what to do about it.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Operation and Control
  Controlling operations of equipment or systems.

• Service Orientation
  Actively looking for ways to help people.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Extent Flexibility
  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Trunk Strength
  The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

• Finger Dexterity
  The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• Visual Color Discrimination
  The ability to match or detect differences between colors, including shades of color and brightness.

• Manual Dexterity
  The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

• Multilimb Coordination
  The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

• Far Vision
  The ability to see details at a distance.

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Work Activities

Browse Work Activities

• Performing General Physical Activities
  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Controlling Machines and Processes
  Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Inspecting Equipment, Structures, or Material
  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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Work Context

• Exposed to Contaminants
  How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

• Outdoors, Exposed to Weather
  How often does this job require working outdoors, exposed to all weather conditions?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  How much does this job require using your hands to handle, control, or feel objects, tools or controls?

• Telephone
  How often do you have telephone conversations in this job?

• Spend Time Standing
  How much does this job require standing?

• Exposed to Hazardous Conditions
  How often does this job require exposure to hazardous conditions?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Impact of Decisions on Co-workers or Company Results
  How do the decisions an employee makes impact the results of co-workers, clients or the company?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

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Interests

Browse Interests

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Integrity
  Job requires being honest and ethical.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values

Browse Work Values

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Social Service
  Workers on this job have work where they do things for other people.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Security
  Workers on this job have steady employment.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Activity
  Workers on this job are busy all the time.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

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