Postal Service Clerks

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Post announcements or government information on public bulletin boards.

• Set postage meters, and calibrate them to ensure correct operation.

• Feed mail into postage canceling devices or hand stamp mail to cancel postage.

• Transport mail from one work station to another.

• Receive letters and parcels, and place mail into bags.

• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

• Rent post office boxes to customers.

• Cash money orders.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Skills

Browse Skills

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Speaking
  Talking to others to convey information effectively.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Instructing
  Teaching others how to do something.

• Service Orientation
  Actively looking for ways to help people.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

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Work Activities

Browse Work Activities

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Processing Information
  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Work Context

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Spend Time Making Repetitive Motions
  How much does this job require making repetitive motions?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Importance of Repeating Same Tasks
  How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

• Spend Time Standing
  How much does this job require standing?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Telephone
  How often do you have telephone conversations in this job?

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Interests

Browse Interests

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Integrity
  Job requires being honest and ethical.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

Browse Work Values

• Security
  Workers on this job have steady employment.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Activity
  Workers on this job are busy all the time.

• Compensation
  Workers on this job are paid well in comparison with other workers.

• Working Conditions-Mean Extent
  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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