Parts Salespersons

Sell spare and replacement parts and equipment in repair shop or parts store.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Repair parts or equipment.

• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.

• Place new merchandise on display.

• Demonstrate equipment to customers and explain functioning of equipment.

• Discuss use and features of various parts, based on knowledge of machines or equipment.

• Mark and store parts in stockrooms according to prearranged systems.

• Examine returned parts for defects, and exchange defective parts or refund money.

• Advise customers on substitution or modification of parts when identical replacements are not available.

• Take inventory of stock.

• Receive payment or obtain credit authorization.

Back to top

Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

Back to top

Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Mechanical
  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Back to top

Skills

Browse Skills

• Service Orientation
  Actively looking for ways to help people.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Coordination
  Adjusting actions in relation to others' actions.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Instructing
  Teaching others how to do something.

• Negotiation
  Bringing others together and trying to reconcile differences.

• Equipment Selection
  Determining the kind of tools and equipment needed to do a job.

Back to top

Abilities

Browse Abilities

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Category Flexibility
  The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Flexibility of Closure
  The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

• Speed of Closure
  The ability to quickly make sense of, combine, and organize information into meaningful patterns.

Back to top

Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Selling or Influencing Others
  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Judging the Qualities of Things, Services, or People
  Assessing the value, importance, or quality of things or people.

Back to top

Work Context

• Telephone
  How often do you have telephone conversations in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

Back to top

Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Back to top

Work Styles

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Integrity
  Job requires being honest and ethical.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

Back to top

Work Values

Browse Work Values

• Working Conditions
  Workers on this job have good working conditions.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Independence
  Workers on this job do their work alone.

• Advancement
  Workers on this job have opportunities for advancement.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Working Conditions-Mean Extent
  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Back to top