Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Calculate and compile order-related statistics, and prepare reports for management.

• Recommend type of packing or labeling needed on order.

• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

• Inspect outgoing work for compliance with customers' specifications.

• Recommend merchandise or services that will meet customers' needs.

• Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.

• Adjust inventory records to reflect product movement.

• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.

• Compute total charges for merchandise or services and shipping charges.

• File copies of orders received, or post orders on records.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Building and Construction
  Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

• Economics and Accounting
  Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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Skills

Browse Skills

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Speaking
  Talking to others to convey information effectively.

• Service Orientation
  Actively looking for ways to help people.

• Coordination
  Adjusting actions in relation to others' actions.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Time Management
  Managing one's own time and the time of others.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

Browse Abilities

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Category Flexibility
  The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Flexibility of Closure
  The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Performing Administrative Activities
  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

• Interacting With Computers
  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Selling or Influencing Others
  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Work Context

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Importance of Repeating Same Tasks
  How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Deal With Unpleasant or Angry People
  How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

• Telephone
  How often do you have telephone conversations in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

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Interests

Browse Interests

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Integrity
  Job requires being honest and ethical.

• Persistence
  Job requires persistence in the face of obstacles.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Achievement/Effort
  Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

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Work Values

Browse Work Values

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Activity
  Workers on this job are busy all the time.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Working Conditions
  Workers on this job have good working conditions.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Advancement
  Workers on this job have opportunities for advancement.

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