Network and Computer Systems Administrators

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

tasks jobzones knowledge skills abilities work_activities work_context work_styles

Tasks

• Coordinate with vendors and with company personnel to facilitate purchases.

• Maintain an inventory of parts for emergency repairs.

• Research new technology, and implement it or recommend its implementation.

• Maintain logs related to network functions, as well as maintenance and repair records.

• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

• Analyze equipment performance records to determine the need for repair or replacement.

• Load computer tapes and disks, and install software and printer paper or forms.

• Train people in computer system use.

• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

• Confer with network users about how to solve existing system problems.

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Job Zone

• Name: Job Zone Four: Considerable Preparation Needed

• Experience: A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

• Education: Most of these occupations require a four - year bachelor's degree, but some do not.

• Job training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

• Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.

• Svp range: (7.0 to < 8.0)

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Knowledge

Browse Knowledge

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Telecommunications
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Engineering and Technology
  Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Communications and Media
  Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Skills

Browse Skills

• Troubleshooting
  Determining causes of operating errors and deciding what to do about it.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Complex Problem Solving
  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Equipment Selection
  Determining the kind of tools and equipment needed to do a job.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Coordination
  Adjusting actions in relation to others' actions.

• Service Orientation
  Actively looking for ways to help people.

• Systems Evaluation
  Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Finger Dexterity
  The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Visualization
  The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

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Work Activities

Browse Work Activities

• Interacting With Computers
  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Thinking Creatively
  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

• Processing Information
  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Provide Consultation and Advice to Others
  Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Work Context

• Electronic Mail
  How often do you use electronic mail in this job?

• Telephone
  How often do you have telephone conversations in this job?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Spend Time Sitting
  How much does this job require sitting?

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Analytical Thinking
  Job requires analyzing information and using logic to address work-related issues and problems.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Integrity
  Job requires being honest and ethical.

• Achievement/Effort
  Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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