Maids and Housekeeping Cleaners

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels, restaurants, and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Move and arrange furniture, and turn mattresses.

• Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

• Answer telephones and doorbells.

• Plan menus, and cook and serve meals and refreshments following employer's instructions or own methods.

• Assign duties to other staff and give instructions regarding work methods and routines.

• Replace light bulbs.

• Request repair services and wait for repair workers to arrive.

• Hang draperies, and dust window blinds.

• Purchase or order groceries and household supplies to keep kitchens stocked, and record expenditures.

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

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Job Zone

• Name: Job Zone One: Little or No Preparation Needed

• Experience: No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

• Education: These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

• Job training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

• Examples: These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Svp range: (Below 4.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Chemistry
  Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Communications and Media
  Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

• Sociology and Anthropology
  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Telecommunications
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Skills

Browse Skills

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Time Management
  Managing one's own time and the time of others.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Instructing
  Teaching others how to do something.

• Service Orientation
  Actively looking for ways to help people.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Coordination
  Adjusting actions in relation to others' actions.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

Browse Abilities

• Extent Flexibility
  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Trunk Strength
  The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Gross Body Coordination
  The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Performing General Physical Activities
  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Coaching and Developing Others
  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Inspecting Equipment, Structures, or Material
  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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Work Context

• Spend Time Walking and Running
  How much does this job require walking and running?

• Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?

• Spend Time Standing
  How much does this job require standing?

• Spend Time Bending or Twisting the Body
  How much does this job require bending or twisting your body?

• Exposed to Contaminants
  How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

• Spend Time Making Repetitive Motions
  How much does this job require making repetitive motions?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

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Interests

Browse Interests

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

• Integrity
  Job requires being honest and ethical.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

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Work Values

Browse Work Values

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Independence
  Workers on this job do their work alone.

• Activity
  Workers on this job are busy all the time.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Security
  Workers on this job have steady employment.

• Social Service
  Workers on this job have work where they do things for other people.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Working Conditions-Mean Extent
  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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