Food Service Managers

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.

• Take dining reservations.

• Create specialty dishes and develop recipes to be used in dining facilities.

• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

• Establish and enforce nutritional standards for dining establishments based on accepted industry standards.

• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.

• Order and purchase equipment and supplies.

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Job Zone

• Name: Job Zone Three: Medium Preparation Needed

• Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

• Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

• Job training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

• Examples: These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.

• Svp range: (6.0 to < 7.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Food Production
  Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

Browse Skills

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking
  Talking to others to convey information effectively.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Time Management
  Managing one's own time and the time of others.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Management of Personnel Resources
  Motivating, developing, and directing people as they work, identifying the best people for the job.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Instructing
  Teaching others how to do something.

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Abilities

Browse Abilities

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Fluency of Ideas
  The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

• Originality
  The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Guiding, Directing, and Motivating Subordinates
  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Coaching and Developing Others
  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Monitoring and Controlling Resources
  Monitoring and controlling resources and overseeing the spending of money.

• Training and Teaching Others
  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Scheduling Work and Activities
  Scheduling events, programs, and activities, as well as the work of others.

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Work Context

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Responsibility for Outcomes and Results
  How responsible is the worker for work outcomes and results of other workers?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Telephone
  How often do you have telephone conversations in this job?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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Work Values

Browse Work Values

• Security
  Workers on this job have steady employment.

• Authority
  Workers on this job give directions and instructions to others.

• Autonomy
  Workers on this job plan their work with little supervision.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Responsibility
  Workers on this job make decisions on their own.

• Creativity
  Workers on this job try out their own ideas.

• Ability Utilization
  Workers on this job make use of their individual abilities.

• Activity
  Workers on this job are busy all the time.

• Achievement-Mean Extent
  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Achievement
  Workers on this job get a feeling of accomplishment.

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