Food Servers, Nonrestaurant

Serve food to patrons outside of a restaurant environment, such as in hotels, hospital rooms, or cars.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Total checks, present them to customers, and accept payment for services.

• Determine where patients or patrons would like to eat their meals and help them get situated.

• Carry food, silverware, and/or linen on trays, or use carts to carry trays.

• Record amounts and types of special food items served to customers.

• Monitor food preparation and serving techniques to ensure that proper procedures are followed.

• Prepare food items such as sandwiches, salads, soups, and beverages.

• Remove trays and stack dishes for return to kitchen after meals are finished.

• Stock service stations with items such as ice, napkins, and straws.

• Take food orders and relay orders to kitchens or serving counters so they can be filled.

• Load trays with accessories such as eating utensils, napkins, and condiments.

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Job Zone

• Name: Job Zone One: Little or No Preparation Needed

• Experience: No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

• Education: These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

• Job training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

• Examples: These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Svp range: (Below 4.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Food Production
  Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Skills

Browse Skills

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Time Management
  Managing one's own time and the time of others.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Coordination
  Adjusting actions in relation to others' actions.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation
  Actively looking for ways to help people.

• Instructing
  Teaching others how to do something.

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Abilities

Browse Abilities

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Arm-Hand Steadiness
  The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

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Work Activities

Browse Work Activities

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Performing General Physical Activities
  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Work Context

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Spend Time Standing
  How much does this job require standing?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Physical Proximity
  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

• Spend Time Walking and Running
  How much does this job require walking and running?

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  How much does this job require using your hands to handle, control, or feel objects, tools or controls?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

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Interests

Browse Interests

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Integrity
  Job requires being honest and ethical.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

Browse Work Values

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Social Service
  Workers on this job have work where they do things for other people.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Activity
  Workers on this job are busy all the time.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Working Conditions
  Workers on this job have good working conditions.

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