Flight Attendants

Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Sell alcoholic beverages to passengers.

• Collect money for meals and beverages.

• Heat and serve prepared foods.

• Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

• Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.

• Operate audio and video systems.

• Take inventory of headsets, alcoholic beverages, and money collected.

• Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.

• Greet passengers boarding aircraft and direct them to assigned seats.

• Inspect and clean cabins, checking for any problems and making sure that cabins are in order.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Geography
  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Philosophy and Theology
  Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

• Sociology and Anthropology
  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Medicine and Dentistry
  Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Skills

Browse Skills

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Service Orientation
  Actively looking for ways to help people.

• Coordination
  Adjusting actions in relation to others' actions.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Speaking
  Talking to others to convey information effectively.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Instructing
  Teaching others how to do something.

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Abilities

Browse Abilities

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Auditory Attention
  The ability to focus on a single source of sound in the presence of other distracting sounds.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Extent Flexibility
  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Far Vision
  The ability to see details at a distance.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

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Work Activities

Browse Work Activities

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Monitor Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Inspecting Equipment, Structures, or Material
  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Work Context

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

• Physical Proximity
  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Sounds, Noise Levels Are Distracting or Uncomfortable
  How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Public Speaking
  How often do you have to perform public speaking in this job?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Social Orientation
  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• Integrity
  Job requires being honest and ethical.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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Work Values

Browse Work Values

• Social Service
  Workers on this job have work where they do things for other people.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Company Policies and Practices
  Workers on this job are treated fairly by the company.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Security
  Workers on this job have steady employment.

• Compensation
  Workers on this job are paid well in comparison with other workers.

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