First-Line Supervisors/Managers of Housekeeping and Janitorial Workers

Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Recommend changes that could improve service and increase operational efficiency.

• Select and order or purchase new equipment, supplies, and furnishings.

• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Perform financial tasks such as estimating costs, and preparing and managing budgets.

• Establish and implement operational standards and procedures for the departments they supervise.

• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.

• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, and/or valet services.

• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.

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Job Zone

• Name: Job Zone Three: Medium Preparation Needed

• Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

• Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

• Job training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

• Examples: These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.

• Svp range: (6.0 to < 7.0)

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Knowledge

Browse Knowledge

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Chemistry
  Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Mechanical
  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Building and Construction
  Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Engineering and Technology
  Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

• Physics
  Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

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Skills

Browse Skills

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Coordination
  Adjusting actions in relation to others' actions.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Instructing
  Teaching others how to do something.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Speaking
  Talking to others to convey information effectively.

• Service Orientation
  Actively looking for ways to help people.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Equipment Selection
  Determining the kind of tools and equipment needed to do a job.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Number Facility
  The ability to add, subtract, multiply, or divide quickly and correctly.

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Coordinating the Work and Activities of Others
  Getting members of a group to work together to accomplish tasks.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Training and Teaching Others
  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Work Context

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Letters and Memos
  How often does the job require written letters and memos?

• Telephone
  How often do you have telephone conversations in this job?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Responsibility for Outcomes and Results
  How responsible is the worker for work outcomes and results of other workers?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Integrity
  Job requires being honest and ethical.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Persistence
  Job requires persistence in the face of obstacles.

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Work Values

Browse Work Values

• Authority
  Workers on this job give directions and instructions to others.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Activity
  Workers on this job are busy all the time.

• Autonomy
  Workers on this job plan their work with little supervision.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Security
  Workers on this job have steady employment.

• Responsibility
  Workers on this job make decisions on their own.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Working Conditions
  Workers on this job have good working conditions.

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