First-Line Supervisors/Managers of Helpers, Laborers, and Material Movers, Hand

Supervise and coordinate the activities of helpers, laborers, or material movers.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Inventory supplies, and requisition or purchase additional items as necessary.

• Participate in the hiring process by reviewing credentials, conducting interviews, and/or making hiring decisions or recommendations.

• Inspect job sites to determine the extent of maintenance or repairs needed.

• Assess training needs of staff; then arrange for or provide appropriate instruction.

• Recommend or initiate personnel actions such as promotions, transfers, and disciplinary measures.

• Resolve personnel problems, complaints, and formal grievances when possible, or refer them to higher-level supervisors for resolution.

• Inspect equipment for wear and for conformance to specifications.

• Provide assistance in balancing books, tracking, monitoring, and projecting a unit's budget needs, and in developing unit policies and procedures.

• Conduct staff meetings to relay general information or to address specific topics such as safety.

• Counsel employees in work-related activities, personal growth, and career development.

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Job Zone

• Name: Job Zone Three: Medium Preparation Needed

• Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

• Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

• Job training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

• Examples: These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.

• Svp range: (6.0 to < 7.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Skills

Browse Skills

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Management of Personnel Resources
  Motivating, developing, and directing people as they work, identifying the best people for the job.

• Time Management
  Managing one's own time and the time of others.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Instructing
  Teaching others how to do something.

• Persuasion
  Persuading others to change their minds or behavior.

• Judgment and Decision Making
  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Coordination
  Adjusting actions in relation to others' actions.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Abilities

Browse Abilities

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

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Work Activities

Browse Work Activities

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Guiding, Directing, and Motivating Subordinates
  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Scheduling Work and Activities
  Scheduling events, programs, and activities, as well as the work of others.

• Coaching and Developing Others
  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Coordinating the Work and Activities of Others
  Getting members of a group to work together to accomplish tasks.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

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Work Context

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Telephone
  How often do you have telephone conversations in this job?

• Time Pressure
  How often does this job require the worker to meet strict deadlines?

• Responsibility for Outcomes and Results
  How responsible is the worker for work outcomes and results of other workers?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

• Sounds, Noise Levels Are Distracting or Uncomfortable
  How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Persistence
  Job requires persistence in the face of obstacles.

• Integrity
  Job requires being honest and ethical.

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Work Values

Browse Work Values

• Authority
  Workers on this job give directions and instructions to others.

• Responsibility
  Workers on this job make decisions on their own.

• Activity
  Workers on this job are busy all the time.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Autonomy
  Workers on this job plan their work with little supervision.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Achievement
  Workers on this job get a feeling of accomplishment.

• Variety
  Workers on this job have something different to do every day.

• Recognition-Mean Extent
  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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