First-Line Supervisors/Managers of Food Preparation and Serving Workers

Supervise workers engaged in preparing and serving food.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Evaluate new products for usefulness and suitability.

• Develop equipment maintenance schedules and arrange for repairs.

• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

• Develop departmental objectives, budgets, policies, procedures, and strategies.

• Schedule parties and take reservations.

• Supervise and check the assembly of regular and special diet trays and the delivery of food trolleys to hospital patients.

• Collaborate with other personnel in order to plan menus, serving arrangements, and related details.

• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

• Perform serving duties such as carving meat, preparing flambe dishes, or serving wine and liquor.

• Record production and operational data on specified forms.

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Job Zone

• Name: Job Zone Two: Some Preparation Needed

• Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

• Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

• Job training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

• Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

• Svp range: (4.0 to < 6.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Food Production
  Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Skills

Browse Skills

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Speaking
  Talking to others to convey information effectively.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Instructing
  Teaching others how to do something.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Time Management
  Managing one's own time and the time of others.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Category Flexibility
  The ability to generate or use different sets of rules for combining or grouping things in different ways.

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Work Activities

Browse Work Activities

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Guiding, Directing, and Motivating Subordinates
  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Coaching and Developing Others
  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Work Context

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Telephone
  How often do you have telephone conversations in this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

• Spend Time Standing
  How much does this job require standing?

• Physical Proximity
  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

• Responsible for Others' Health and Safety
  How much responsibility is there for the health and safety of others in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Leadership
  Job requires a willingness to lead, take charge, and offer opinions and direction.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Integrity
  Job requires being honest and ethical.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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Work Values

Browse Work Values

• Authority
  Workers on this job give directions and instructions to others.

• Responsibility
  Workers on this job make decisions on their own.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Activity
  Workers on this job are busy all the time.

• Autonomy
  Workers on this job plan their work with little supervision.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Ability Utilization
  Workers on this job make use of their individual abilities.

• Security
  Workers on this job have steady employment.

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