Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

• Complete baggage insurance forms.

• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.

• Pick up and return items for laundry and valet service.

• Page guests in hotel lobbies, dining rooms, or other areas.

• Compute and complete charge slips for services rendered and maintain records.

• Transport guests about premises and local areas, or arrange for transportation.

• Maintain clean lobbies or entrance areas for travelers or guests.

• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

• Explain the operation of room features such as locks, ventilation systems, and televisions.

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Job Zone

• Name: Job Zone One: Little or No Preparation Needed

• Experience: No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

• Education: These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

• Job training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

• Examples: These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Svp range: (Below 4.0)

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Knowledge

Browse Knowledge

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Geography
  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Skills

Browse Skills

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Coordination
  Adjusting actions in relation to others' actions.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking
  Talking to others to convey information effectively.

• Service Orientation
  Actively looking for ways to help people.

• Active Learning
  Understanding the implications of new information for both current and future problem-solving and decision-making.

• Instructing
  Teaching others how to do something.

• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Static Strength
  The ability to exert maximum muscle force to lift, push, pull, or carry objects.

• Speech Recognition
  The ability to identify and understand the speech of another person.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

• Extent Flexibility
  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Trunk Strength
  The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

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Work Activities

Browse Work Activities

• Handling and Moving Objects
  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Assisting and Caring for Others
  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Performing General Physical Activities
  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Processing Information
  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Judging the Qualities of Things, Services, or People
  Assessing the value, importance, or quality of things or people.

• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Work Context

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Work With Work Group or Team
  How important is it to work with others in a group or team in this job?

• Outdoors, Exposed to Weather
  How often does this job require working outdoors, exposed to all weather conditions?

• Frequency of Decision Making
  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

• Spend Time Walking and Running
  How much does this job require walking and running?

• Importance of Being Exact or Accurate
  How important is being very exact or highly accurate in performing this job?

• Deal With External Customers
  How important is it to work with external customers or the public in this job?

• Very Hot or Cold Temperatures
  How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

• Outdoors, Under Cover
  How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles

• Integrity
  Job requires being honest and ethical.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail
  Job requires being careful about detail and thorough in completing work tasks.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

• Adaptability/Flexibility
  Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

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Work Values

Browse Work Values

• Social Service
  Workers on this job have work where they do things for other people.

• Moral Values
  Workers on this job are never pressured to do things that go against their sense of right and wrong.

• Relationships-Mean Extent
  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Independence
  Workers on this job do their work alone.

• Working Conditions
  Workers on this job have good working conditions.

• Co-workers
  Workers on this job have co-workers who are easy to get along with.

• Security
  Workers on this job have steady employment.

• Supervision, Human Relations
  Workers on this job have supervisors who back up their workers with management.

• Supervision, Technical
  Workers on this job have supervisors who train their workers well.

• Support-Mean Extent
  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

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