Arbitrators, Mediators, and Conciliators

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values

Tasks

• Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.

• Organize and deliver public presentations about mediation to organizations such as community agencies and schools.

• Authorize payment of valid claims.

• Issue subpoenas and administer oaths to prepare for formal hearings.

• Participate in court proceedings.

• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements.

• Notify claimants of denied claims and appeal rights.

• Recommend acceptance or rejection of compromise settlement offers.

• Research laws, regulations, policies, and precedent decisions to prepare for hearings.

• Interview claimants, agents, or witnesses to obtain information about disputed issues.

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Job Zone

• Name: Job Zone Four: Considerable Preparation Needed

• Experience: A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

• Education: Most of these occupations require a four - year bachelor's degree, but some do not.

• Job training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

• Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.

• Svp range: (7.0 to < 8.0)

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Knowledge

Browse Knowledge

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Law and Government
  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Clerical
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Sociology and Anthropology
  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Skills

Browse Skills

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension
  Understanding written sentences and paragraphs in work related documents.

• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgment and Decision Making
  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

• Persuasion
  Persuading others to change their minds or behavior.

• Speaking
  Talking to others to convey information effectively.

• Writing
  Communicating effectively in writing as appropriate for the needs of the audience.

• Complex Problem Solving
  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Negotiation
  Bringing others together and trying to reconcile differences.

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Abilities

Browse Abilities

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

• Near Vision
  The ability to see details at close range (within a few feet of the observer).

• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Speech Clarity
  The ability to speak clearly so others can understand you.

• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Speech Recognition
  The ability to identify and understand the speech of another person.

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Work Activities

Browse Work Activities

• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Communicating with Persons Outside Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.

• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.

• Thinking Creatively
  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

• Provide Consultation and Advice to Others
  Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

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Work Context

• Telephone
  How often do you have telephone conversations in this job?

• Freedom to Make Decisions
  How much decision making freedom, without supervision, does the job offer?

• Spend Time Sitting
  How much does this job require sitting?

• Contact With Others
  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

• Electronic Mail
  How often do you use electronic mail in this job?

• Structured versus Unstructured Work
  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

• Face-to-Face Discussions
  How often do you have to have face-to-face discussions with individuals or teams in this job?

• Frequency of Conflict Situations
  How often are there conflict situations the employee has to face in this job?

• Impact of Decisions on Co-workers or Company Results
  How do the decisions an employee makes impact the results of co-workers, clients or the company?

• Indoors, Environmentally Controlled
  How often does this job require working indoors in environmentally controlled conditions?

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Interests

Browse Interests

• Enterprising
  Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

• Social
  Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

• Investigative
  Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

• Conventional
  Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

• Artistic
  Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

• Realistic
  Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Styles

• Integrity
  Job requires being honest and ethical.

• Concern for Others
  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Self Control
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Cooperation
  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Stress Tolerance
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Dependability
  Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Persistence
  Job requires persistence in the face of obstacles.

• Initiative
  Job requires a willingness to take on responsibilities and challenges.

• Analytical Thinking
  Job requires analyzing information and using logic to address work-related issues and problems.

• Independence
  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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Work Values

Browse Work Values

• Autonomy
  Workers on this job plan their work with little supervision.

• Security
  Workers on this job have steady employment.

• Working Conditions
  Workers on this job have good working conditions.

• Responsibility
  Workers on this job make decisions on their own.

• Ability Utilization
  Workers on this job make use of their individual abilities.

• Independence-Mean Extent
  Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Working Conditions-Mean Extent
  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Achievement-Mean Extent
  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Achievement
  Workers on this job get a feeling of accomplishment.

• Variety
  Workers on this job have something different to do every day.

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