Conduct hearings to decide or recommend decisions on claims concerning government programs or other government-related matters and prepare decisions. Determine penalties or the existence and the amount of liability, or recommend the acceptance or rejection of claims, or compromise settlements.
tasks jobzones knowledge skills abilities work_activities work_context interests work_styles work_values
Tasks
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Conduct studies of appeals procedures in field agencies to ensure adherence to legal requirements and to facilitate determination of cases.
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Issue subpoenas and administer oaths in preparation for formal hearings.
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Explain to claimants how they can appeal rulings that go against them.
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Recommend the acceptance or rejection of claims or compromise settlements according to laws, regulations, policies, and precedent decisions.
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Rule on exceptions, motions, and admissibility of evidence.
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Determine existence and amount of liability, according to current laws, administrative and judicial precedents, and available evidence.
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Confer with individuals or organizations involved in cases in order to obtain relevant information.
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Research and analyze laws, regulations, policies, and precedent decisions to prepare for hearings and to determine conclusions.
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Review and evaluate data on documents such as claim applications, birth or death certificates, and physician or employer records.
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Conduct hearings to review and decide claims regarding issues such as social program eligibility, environmental protection, and enforcement of health and safety regulations.
Job Zone
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Name: Job Zone Five: Extensive Preparation Needed
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Experience: Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.
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Education: A bachelor's degree is the minimum formal education required for these occupations. However, many also require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
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Job training: Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.
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Examples: These occupations often involve coordinating, training, supervising, or managing the activities of others to accomplish goals. Very advanced communication and organizational skills are required. Examples include librarians, lawyers, aerospace engineers, physicists, school psychologists, and surgeons.
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Svp range: (8.0 and above)
Knowledge
Browse Knowledge-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. -
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. -
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. -
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. -
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. -
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. -
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. -
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. -
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. -
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Skills
Browse Skills-
Reading Comprehension
Understanding written sentences and paragraphs in work related documents. -
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. -
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. -
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one. -
Time Management
Managing one's own time and the time of others. -
Writing
Communicating effectively in writing as appropriate for the needs of the audience. -
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. -
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do. -
Speaking
Talking to others to convey information effectively. -
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Abilities
Browse Abilities-
Written Comprehension
The ability to read and understand information and ideas presented in writing. -
Oral Expression
The ability to communicate information and ideas in speaking so others will understand. -
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense. -
Speech Clarity
The ability to speak clearly so others can understand you. -
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences. -
Written Expression
The ability to communicate information and ideas in writing so others will understand. -
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). -
Near Vision
The ability to see details at close range (within a few feet of the observer). -
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. -
Speech Recognition
The ability to identify and understand the speech of another person.
Work Activities
Browse Work Activities-
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work. -
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources. -
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. -
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. -
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job. -
Analyzing Data or Information
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. -
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems. -
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time. -
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. -
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Work Context
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Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? -
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer? -
Telephone
How often do you have telephone conversations in this job? -
Electronic Mail
How often do you use electronic mail in this job? -
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job? -
Impact of Decisions on Co-workers or Company Results
How do the decisions an employee makes impact the results of co-workers, clients or the company? -
Deal With External Customers
How important is it to work with external customers or the public in this job? -
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? -
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? -
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Interests
Browse Interests-
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. -
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. -
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. -
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. -
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules. -
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Styles
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Integrity
Job requires being honest and ethical. -
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks. -
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations. -
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. -
Analytical Thinking
Job requires analyzing information and using logic to address work-related issues and problems. -
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. -
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations. -
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. -
Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. -
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Work Values
Browse Work Values-
Autonomy
Workers on this job plan their work with little supervision. -
Security
Workers on this job have steady employment. -
Working Conditions
Workers on this job have good working conditions. -
Responsibility
Workers on this job make decisions on their own. -
Ability Utilization
Workers on this job make use of their individual abilities. -
Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. -
Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. -
Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. -
Achievement
Workers on this job get a feeling of accomplishment. -
Variety
Workers on this job have something different to do every day.

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