Work Conditions: Flight Attendants
Because airlines operate around-the-clock, year-round, flight attendants may work nights, holidays, and weekends. In most cases, agreements between the airline and the employees’ union determine the total daily and monthly working time. On-duty time is usually limited to 12 hours per day, with a daily maximum of 14 hours. Attendants usually fly 65 to 85 hours a month and, in addition, generally spend about 50 hours a month on the ground preparing planes for flights, writing reports following completed flights, and waiting for planes to arrive. They may be away from their home base at least one-third of the time. During this period, the airlines provide hotel accommodations and an allowance for meal expenses.
Flight attendants must be flexible, reliable, and willing to relocate. Home bases and routes worked are bid for on a seniority basis. The longer the flight attendant has been employed, the more likely he or she is to work on chosen flights. Almost all flight attendants start out working on reserve status or on call. On small corporate airlines, flight attendants often work on an as-needed basis and must adapt to varying environments and passengers.
The combination of free time and discount airfares provides flight attendants the opportunity to travel and see new places. However, the work can be strenuous and trying. Short flights require speedy service if meals are served, and turbulent flights can make serving drinks and meals difficult. Flight attendants stand during much of the flight and must remain pleasant and efficient, regardless of how tired they are or how demanding passengers may be. Occasionally, flight attendants must deal with disruptive passengers.
Flight attendants are susceptible to injuries because of the job demands in a moving aircraft. Back injuries and mishaps incurred by opening overhead compartments are common. In addition, medical problems can arise from irregular sleeping and eating patterns, dealing with stressful passengers, working in a pressurized environment, and breathing recycled air.