Strong technical knowledge is essential for computer and
information systems managers, who must understand and guide the work of
their subordinates, yet also explain the work in nontechnical terms to
senior management and potential customers. Therefore, these management
positions usually require work experience and formal education similar
to that of other computer occupations.
Many computer and information systems managers have experience as systems analysts;
others may have experience as computer support specialists, programmers, or other information technology professionals. A bachelor’s degree usually is required for management positions,
although employers often prefer a graduate degree, especially a master’s degree in business administration (MBA) with technology as a core component. This degree differs from a traditional MBA in that there is a heavy emphasis on information technology in addition to the
standard business curriculum. This is becoming important because more
computer and information systems managers are making important
technology decisions as well as business decisions for their
organizations. Some universities specialize in offering degrees in
management information systems, which blend technical core subjects
with business, accounting, and communications courses. A few computer
and information systems managers may have only an associate degree if
they have sufficient experience and were able to learn additional
skills on the job. To aid their professional advancement, though, many
managers with an associate degree eventually earn a bachelor’s or
master’s degree while working.
Computer and information systems
managers need a broad range of skills. In addition to technical skills,
employers also seek managers with strong business skills. Employers
want managers who have experience with the specific software or
technology to be used on the job, as well as a background in either
consulting or business management. The expansion of electronic commerce
has elevated the importance of business insight, because many managers
are called upon to make important business decisions. Managers need a
keen understanding of people, management processes, and customers’
needs.
Computer and information systems managers must possess
strong interpersonal, communication, and leadership skills because they
are required to interact not only with their staff, but also with other
people inside and outside their organization. They also must possess
team skills to work on group projects and other collaborative efforts.
Computer and information systems managers increasingly interact with
persons outside their organization, reflecting their emerging role as
vital parts of their firm’s executive team.
Computer and
information systems managers may advance to progressively higher
leadership positions in their field. Some may become managers in
non-technical areas such as marketing, human resources, or sales. In
high technology firms, managers in non-technical areas often must
possess the same specialized knowledge as do managers in technical
areas.
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