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December , 2007
CONCORD - Just a week before Christmas, Windstream Communications announced 120 layoffs for Concord employees, the second set of cuts since the company’s purchase of Concord-based CT Communication in August.
“Unfortunately, this is how the timeline worked out,” said Alice Hartnett, marketing communications manager with Windstream. “And we understand this is a tough time for people to hear this news.”
The announcement comes as Windstream prepares to complete the systems conversion with CTC in mid-February, at which time about 120 call center jobs will be eliminated.
A release from Windstream said employees were notified in July that the company planned to consolidate the call center into an existing Windstream call center in Matthews, and formally informed employees Tuesday of the projected conversion date.
Hartnett said all employees dealing in customer and business service and financial services will be offered positions at the Matthews location, but could not say how many employees that concerned.
Affected employees can apply for other open positions within Windstream. The company will provide severance benefits to eligible employees along with outplacement workshops.
An employee at the call center said a Feb. 8 through March 3 time period was given for the conversion date.
Hartnett said there was no specific date, but a time period, for the conversion.
A source inside Windstream said the proximity to the Christmas holiday made the company’s announcement a little harder to take.
“My point is that there are people that have been here 50 years ... and all they’re getting is a ‘Here’s your notice. Thanks. Merry Christmas.'”
Windstream bought out Concord-based CT Communications in late August, and in September announced 150 job cuts in departments including accounting and finance, business sales and human resources.
Windstream plans to sell the former CT Communication headquarters building, and it was recently announced that Michigan-based ACN Communications has proposed to purchase the property for its world headquarters.
John Cox, CEO of Cabarrus Economic Development Corp., said a positive in the situation is that there will be many employees highly trained in telecommunications available for employment just as ACN, another telecommunications company, moves into the community with plans to provide 300 jobs.
“There are people in our work force with the requisite skills ACN would be seeking,” Cox said.
Windstream provides voice, broadband and entertainment services to customers in 16 states. The company has about 3.2 million access lines and about $3.3 billion in annual revenues.
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