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Sprint Will CloseChicago Call Center, Cut 1,000 Jobs
The Business Journal
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June 4, 2004
Overland Park-based Sprint Corp. will close a suburban Chicago call center on Aug. 3, cutting 1,000 jobs, a spokeswoman said Friday.
Sprint is closing the center in Bolingbrook, Ill., "primarily due to costs," Sprint spokeswoman Jenny Walsh said.
"That center was one of our most expensive call centers," she said.
Sprint opened the call center in 1999.
Sprint has laid off more than 22,500 people since October 2001, when the telecommunications industry went into a recession.
Since late April, the company has cut about 835 positions.
Earlier this year, Sprint handed over management of about 21 call centers to IBM Corp. Walsh said that closing the Chicago location had nothing to do with that outsourcing arrangement.
Sprint continues to operate its call centers in Lenexa; Orlando, Fla.; Charlotte, N.C.; Fort Worth, Texas; Oklahoma City; Bristol, Va.; Sacramento, Calif.; and Rio Rancho, N.M.
Walsh said the other call centers will pick up the work from the Chicago office, which specialized in supporting wireless products.
Sprint will work with the displaced employees to find jobs either in Chicago or elsewhere, she said.
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